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Our Newsletter


Shipping & Returns

Delivery

Crown Stefana provide Free Shipping in Cyprus. We proudly ship globally at affordable prices. Once payment has been processed a confirmation email is sent with tracking details.

Delivery Rates for one set of stefana:

Europe: Registered Post (2-3 weeks) €6.84 / EMS Datapost €22.00

International (USA / Canada / Australia / South Africa) 

Registered Post (3-4 weeks) €9.25 / EMS Datapost (7-10 days) €22.00

 

Returns Policy

You may return most new, unopened wedding crowns or other items within 10 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). Any package arriving defective must be reported within 48 hours of your receipt via email.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Once shipment has been processed, a confirmation email will be sent with the tracking number details.

Customs, Duties, and Taxes

When ordering from Crownstefana.com, the recipient is the importer of record and must comply with all laws and regulations of the destination country. Orders that are shipped to countries outside of the European Union may be subject to import taxes, custom duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches your country. Additional charges  for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

  Privacy Policy

Information collected via Crownstefana.com when registering, placing an order or participating in any site feature is used to fulfill our commitment to you, and enhance your shopping experience. We ensure that all information you share with us is maintained safely and securly and Not given, sold or distributed to any outside organisation.